FAQs
How long does shipping take?
All online orders ship from our Canadian warehouse within one business day.
Quebec and Ontario orders typically arrive within one to two business days. Orders to the rest of Canada arrive within two to three business days.
Delivery times may vary during holidays or peak periods.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking details.
Are your parcels completely discrete?
Yes. All orders are shipped in plain packaging with no branding. The sender name will appear as AJPRO Distribution Inc.
Is it safe to shop on your website?
Yes. Our website uses secure encryption and trusted payment providers. We do not store credit card information.
Is your site secured?
When you buy at ErosAndCompany.com, your transaction is totally secured. In fact, all our pages are https.
ErosAndCompany.com is using Moneris Solutions Payment Solution, the Canadian reference for secured payments on the Internet. This system is used by the biggest e-commerce sites. Here is how it works:
- At check out, you are automatically redirected to the Secured Moneris Solutions Servers
- You can then securely type in your credit card number: your credit card number is encrypted by SSL (Secure Socket Layer) before being sent in the Internet. Your credit card information can only be decrypted by the bank operators
- The credit card number is then transmitted to the bank operators. In fact, even the accounting department of Moneris Solutions can not have access to your credit card number
For our mutual protection, we do not store any credit card information on our servers, or a third party server, or in any database. Once the secure transaction is completed, all the credit card information is completely erased from our systems.
What payment methods do you accept?
We accept major credit cards, PayPal, Sezzle for split payments, and Interac e-Transfer for Canadian customers.
What is your return policy?
For hygiene and safety reasons, used intimate products cannot be returned. If an item arrives defective, contact us within seven days and we will arrange a replacement.
Are your products body-safe?
Yes. We prioritize body-safe materials and carefully vet all products before offering them for sale.
What shall I do if an item is defective?
Customer's satisfaction is our top priority, If you received a defective article, you shall ask for an exchange within 7 days to our customer service department at the following address:
AJPRO Distribution Inc.4975 Rue Louis-B.-MayerLaval, QCH7P 0E5450-681-0666
However, this is only applicable when the articles are returned in the following condition:
- In their original packaging and not used, so we could send them back to the manufacturers
It is possible to exchange lingerie for a different size, except underwear or pantyhose, which for hygienic reasons, are not exchangeable or refundable.
We cover the cost of return by providing you with a return label. The risks related to the return of the article (loss or deterioration) remain the responsibility of the customer.
When contacting us about a defective item, please state the following information: your order number, your name, phone number, email and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Return policy
Because of the intimate nature of the items we sell and for your own protection, we are unable to return or exchange purchased toys and products unless they are defective. This is for the health, safety and peace of mind of our customers and employees.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Again, this is for our mutual protection.
This includes, but is not limited to: Vibrators, dildos, anal toys, douche, enema kits, beads, plugs, masturbators, cock rings, ball devices, cock sleeves, gags, ropes, underwear (man and woman), lubes, massage oils, condoms, body paints.
What shall I do if an item is defective?
Customer's satisfaction is our top priority, If you received a defective article, you shall ask for an exchange within 7 days to our customer service department at the following address:
AJPRO Distribution Inc.4975 Rue Louis-B.-MayerLaval, QCH7P 0E5450-681-0666
However, this is only applicable when the articles are returned in the following condition:
- In their original packaging and not used, so we could send them back to the manufacturers
It is possible to exchange lingerie for a different size, except underwear or pantyhose, which for hygienic reasons, are not exchangeable or refundable.
We cover the cost of return by providing you with a return label. The risks related to the return of the article (loss or deterioration) remain the responsibility of the customer.
When contacting us about a defective item, please state the following information: your order number, your name, phone number, email and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
How is my personal information handled?
Your information is kept confidential and is never sold or shared.
Is there an age requirement to shop?
You must be of legal age in your province to browse or purchase from our website.
Are you a Canadian company?
Yes. Eros is fully Canadian-owned and operates boutiques across Quebec.
Can I get help choosing a product?
Absolutely. Our team is available online, by email, through our customer service team, or in-store to offer guidance at your pace.
